Where do I start? Zavvi have a ridiculous practice where if you pre-order something months in advance and then move before it’s released you can’t even amend the delivery address. Stupid! I missed two pre-orders I had placed months previously because of this. Despite having changed my delivery address in my account months before they were released. Zavvi say you have to cancel the order and reorder with your new delivery address - which is impossible when most of items which are up for preorder are generally sold out long before they go live. An absolutely ridiculous situation that could easily be resolved by just sending the item to the address available on your account rather than the previous address you ordered under. Common sense! I changed my HMV account delivery online with no problems whatsoever! Zavvi could learn a lot from them.